LEASING AGENT - FLATS® – a ProperXPM Company

Location: Chicago Loop

In-office Requirement: In office | TBD – flexibility required

Compensation: $23 - $25 per hour plus commissions

Employment Type: Full-time, hourly

About FLATS

FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.

About The Role

As a Leasing Agent, you’ll be the first impression of our brand for prospective residents. You’ll guide them through the leasing process—from initial contact to move-in—while delivering an elevated, concierge-level experience. This is a dynamic, fast-paced role for someone who thrives on building relationships, closing deals, and ensuring our communities are fully leased.

Key Responsibilities

Sales & Leasing Excellence

Greet and engage prospective residents with professionalism and enthusiasm.
Conduct tailored property tours that showcase the features, benefits, and lifestyle of our luxury apartments.
Consistently follow up with leads through calls, emails, and texts to maximize conversions.
Negotiate terms and close leases while meeting or exceeding monthly sales targets.

Customer Experience

Deliver a warm, solutions-focused approach to all interactions with prospects and residents.
Anticipate resident needs and resolve concerns quickly to maintain satisfaction and retention.

Operational & Administrative Support

Process applications, prepare leases, and maintain accurate records in compliance with company policies and legal requirements.
Keep up-to-date on current availability, pricing, and promotions.
Coordinate move-in and move-out activities, ensuring apartments are market-ready.

Market & Brand Awareness

Maintain deep knowledge of the local rental market and competitor offerings.
Represent FLATS at community events, open houses, or other promotional activities as needed.

Hours & Schedule

Hours: 40 hours a week
Schedule: TBD

Our Core Values

People-First, Tech-Forward: We leverage technology to eliminate inefficiencies, empowering team members to focus on high-value work.

Authentic Candor & Transparency: We believe honest, direct communication builds trust, accountability, and stronger relationships.

Good & Fast Over Perfect & Slow: We move quickly on adaptable decisions and take a methodical approach for impactful ones.

Ownership & Accountability: We take initiative, embrace challenges, and follow through. We hold ourselves accountable for our work, decisions, and impact.

Empathetic Leadership: Strong leadership starts with high emotional intelligence, fostering a culture of support and loyalty.

FLATS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Qualifications & Experience

Previous luxury leasing experience required.
Illinois Leasing Agent or Broker’s License required OR ability to obtain a 120-day Leasing Student Permit before starting.
Strong sales, negotiation, and customer service skills.
Professional demeanor with excellent communication skills.
Organized and detail-oriented with the ability to manage multiple priorities.
Flexible schedule, including potential evenings and weekends.

Benefits

Compensation & Benefits

Pay: $23 - $25 per hour plus commissions
Benefits: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).

FLATS

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